Privacy Policy

Who we are

Ohio Shores Hospitality is a brand of Stayventured LLC, an Ohio limited liability company at 2218 Cleveland Rd, Sandusky, Ohio 44870. We manage and operate hotels, resorts, multi-unit buildings and short-term rental homes in Ohio, Florida and Arizona.

This policy covers information collected through our websites and the forms on them. Individual properties we operate may have their own booking sites with their own policies; where that is the case, the policy on that site governs your reservation there.

What we collect, and when

We only collect information in three situations:

• When you ask us to review your property. Your name, the property address, your email address, a phone number if you choose to give one, and the property type you select.
• When you contact us. Whatever you include in an email, a text message, a voicemail or a phone call.
• When you visit the site. Standard technical information your browser sends: general location, device and browser type, the pages you visited and the site you arrived from.

What we do with it

Property review requests are used to respond to you about your property and nothing else. That means reviewing comparable listings in your market, preparing our thoughts on positioning, and contacting you to discuss them.

Contact details are used to reply to you and to follow up about the specific inquiry you made. If you become an owner client, we use them to administer your account and send statements.

Technical information is used in aggregate to understand which pages people find useful and to keep the site working.

Text messages

Giving us a phone number is optional. If you do provide one, you agree that we may contact you by text message about the property or inquiry you submitted. Message frequency varies; message and data rates may apply.

Reply STOP to any message to stop receiving them, or HELP for assistance. Opting out of text messages does not opt you out of email replies, and it does not affect our ability to respond to you by phone or email.

We do not use your phone number for marketing campaigns unrelated to your inquiry, and we never share or sell it to third-party marketers.

What we never do

Some commitments are easier to state as absolutes:

• We do not sell your personal information.
• We do not rent or trade your contact details to data brokers or lead aggregators.
• We do not share the address of a property you asked us to review with anyone outside our company.
• We do not use your inquiry to solicit you for anything other than what you asked about.

Who we share information with

We share information only with the service providers who make our operation run, and only to the extent they need it. That includes our property management system, our accounting and payroll systems, email and text messaging providers, and the booking channels through which a reservation was made.

Those providers are bound to use the information only to deliver their service to us. We also disclose information where we are legally required to: a subpoena, a tax authority, a lodging-tax filing obligation, or where it is necessary to protect someone’s safety.

How long we keep it

Property review requests are kept for two years, because owners often come back to a conversation a season or two later. Reservation records are kept as long as tax and accounting rules require. Everything else is kept only as long as it serves the purpose it was collected for.

You can ask us to delete your information sooner and we will, except where we are legally required to retain a record.

Your choices

Whatever state you live in, you can ask us to do any of the following:

• Tell you what information we hold about you.
• Correct anything that is wrong.
• Delete it, subject to any legal retention we are required to observe.
• Stop contacting you, by any channel or all of them.

Cookies and analytics

Our site uses a small number of cookies to keep it functioning and, if analytics are enabled, to count visits in aggregate. We do not use advertising cookies that follow you across other websites. You can block or delete cookies in your browser settings; the site will still work.

Children

Our services are directed to adults. We do not knowingly collect information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

Security

We use reasonable administrative and technical safeguards to protect the information we hold, including access controls on our internal systems. No method of transmission over the internet is completely secure, so we ask that you not send sensitive financial details through a web form or by email.

Changes to this policy

If we change this policy we will update the date at the top of the page. If a change materially affects how we use information you already gave us, we will contact you about it directly.

Contact us about your data

To see, correct or delete what we hold about you, write to us or call. We will respond within thirty days.